SeekRetreat, Inc. has a firm commitment to your privacy. This privacy statement discloses our privacy practices for the SeekRetreat.com website (“Site”) or platform (“Platform”), and explains how we use the information collected from visitors to our site. When you visit the SeekRetreat website, you can expect to be notified of: What personally identifiable information of yours is collected; What organization is collecting the information; How the information is used; With whom the information may be shared, if at all; What choices are available to you regarding collection, use and distribution of the information; What kind of security procedures are in place to protect the loss, misuse or alteration of information under the company’s control; and How you can correct any inaccuracies in the information. The following discloses the information gathering and dissemination practices for this website, www.SeekRetreat.com:
You may visit SeekRetreat without providing us any personal information. If you wish to participate in buying and selling, we require the disclosure of minimal personal contact information, including your name, e-mail address, state of residence and ZIP code. At the user’s request, we use the contact information from the registration form to send the user information about our company and to notify them of new items. Customer’s contact information is also used to contact the visitor when necessary, such as for notification of site changes, prize giveaways, unusual activity in their account or inappropriate content in their ads. Demographic and additional personal data are also collected on our site, but is optional and does not have to be disclosed in order to become a member. We use this data to tailor the visitor’s experience on our site, showing them items that we think they might be interested in, and displaying items according to their preferences. We also use this information to make changes and upgrades to the site that will better serve our members.
We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform and Services. Examples include when you:
We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:
When you use certain features of the Platform, in particular our mobile applications we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with SeekRetreat or logged in to your SeekRetreat Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.
We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking Guests to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending Third-Party marketing messages to you. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that SeekRetreat, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area (“EEA”) including the United States. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident. Your Personal Information may be disclosed as follows:
Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or if you post content in a community forum or other features on the Platform that are visible to the general public.
Your public listing page will always include some minimum information such as the city and neighborhood where the event is located, your listing description, dates, your public profile photo, and other related information, and any additional information you share with other Members. Your public listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public listing page may be displayed in other parts of the Platform to other Members and/or Third Party platforms for marketing purposes. The Platform may also display the event’s approximate geographic location on a map, such that a user can see the general area of the event.
The Platform allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Platform. If you change your settings or the information on your public profile or public Listing pages, Third-Party search engines may not update their databases quickly or at all. We do not control the practices of Third-Party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.
When you submit a request to book an event, Personal Information will become visible to the Host(s) of any Listing you book or request to book. We may also disclose parts of your public profile; your public Wish List; other Member reviews of you; and any additional information you share with other Members. In addition, if you agree to be contacted by the Host(s) by phone before your request to Book is accepted, and the Host(s) decides to do so, SeekRetreat may call your phone number first, before connecting you with the Host(s). We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Host(s)/Guest, who may call you directly.
When your request to book an Event is accepted by the Host(s) or when a Guest books your Event, we will disclose some of your Personal Information to the Host(s) and any confirmed Guest(s). However, your billing and payout information will never be shared with another user. If a Guest books an Event for a business trip, and the Guest is engaged or employed by a company or other organization that is enrolled in our Business Travel Program, we may disclose the name of the Host and the address and other Event information to the Guest’s organization.
When a Host accepts your request to book an Event, the Host may elect to use Third-Party services available through the SeekRetreat platform to assist with managing the Event, such as cleaning services and lock providers. The Host may use features on the SeekRetreat platform to share information about the Guest with that Third-Party service provider for the purposes of coordinating the stay or managing the Event, including check-in and check-out dates, Guest name, Guest’s phone number, and the Guest’s anonymized email address.
When a Guest stays at your Event or when you stay at a Host’s Event, we may ask you to review the Guest, Host, or the Event. If you choose to provide a review, your review may be public on the Platform. Likewise, another Member’s review of you as a Guest or Host may be public on the Platform.
You may link your account on a Third-Party social networking site to your SeekRetreat Account. We refer to a person’s contacts on these Third-Party sites as “Friends”. When you create this linkage:
We may distribute parts of the Platform (including your Listing) for display on sites operated by SeekRetreat’s business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
We may also engage Third Parties, who may be located outside of the EEA, to provide services to us, including but not limited to technology services and services to help verify your identification, to help match the photo on your ID to other photos of yourself you send to us, to conduct checks against databases such as but not limited to public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, to serve targeted ads, and to facilitate the payments or reimbursements you request (such as Concur and American Express). We may provide Personal Information about you to these Third Parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. For example, if we hire Third Parties, where permitted by applicable law, to conduct checks against databases such as but not limited to public government databases, we may provide your Personal Information, such as your full name and date of birth, to the Third Parties for the limited purpose of allowing them to conduct such checks, including background or registered sex offender checks, on our behalf. We will ensure that such Third Parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
You acknowledge, consent and agree that SeekRetreat may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary (a) to respond to claims asserted against SeekRetreat; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of SeekRetreat, its users or members of the public. We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:
In instances where SeekRetreat complies with legal requests for user data without notice to the user for the reasons described above, SeekRetreat will use commercially reasonable efforts to notify that user about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.
We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
For California & Vermont residents: SeekRetreat Payments will not share information it collects about you with Affiliates or Third Parties, except as required or permitted by your state’s law.
You may review, update, correct or delete the Personal Information in your SeekRetreat Account. If you would like to correct your information or cancel your SeekRetreat Account entirely, you can do so by logging in to your SeekRetreat Account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your SeekRetreat Account is cancelled.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.
Like most standard website servers we use log files. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. Log files are not linked to personally identifiable information.
This website contains links to other sites. Please be aware that SeekRetreat.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. In addition, some portions of our website are framed to look like our website however the information is being collected by another website.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. We also do everything in our power to protect user-information off-line. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Our site provides users the opportunity to opt-in or opt-out of receiving e-newsletters and e-mail alerts from us from within Your Account. Our site lets users unsubscribe to SeekRetreat news by sending us e-mail firstname.lastname@example.org.
If a user’s personally identifiable information changes (such as your ZIP code or e-mail address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done from within the user’s personal account. You may also contact us via regular mail at the address below to cancel your membership and delete your account.
We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via e-mail, or by regular mail at:
SeekRetreat, Inc. 650 Rose, Unit 3 Venice, CA 90291